Shipping Policy

Shipping Costs

We offer excellent shipping costs based on weight, dimensions and destination of the items in the order. Costs of the shipping is detailed below in the table. This price will be the final price for shipping cost to the customer. Summary of the costs. We do not do international shipping.
State Weight Victoria Other States
Standard Heavy Shipping  0KG-20KG         25.00         35.00
Standard Heavy Shipping  50KG-99KG         35.00         50.00
Standard Heavy Shipping  100KG-249KG         75.00      150.00
Standard Heavy Shipping  250-1500KG      200.00      250.00

Delivery Terms

Transit Time Domestically in general, domestic shipments are in transit for 2 - 7 days

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we
can escalate this with our courier partners.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

Cancellations

If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

Process for parcel damaged / Lost in-transit

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

For all customer service enquiries, please email us at support@rugrigfitness.com.au