Fast Australia-wide Shipping
Rug and Rig Fitness has partnered with some of the best local delivery services to get your gear to you as quickly as possible at the lowest rate. We ship all over Australia, from metropolitan to regional areas.
Upon dispatch, we will send an email with a tracking consignment, which can be used to find where your items area, and if necessary, raise an inquiry directly with the courier.
If you would like to ask us any questions, or follow up on your parcel, give us a call at 03 9793 8105, or email in at email@example.com.
As according to our couriers’ policies, we cannot ship to PO Boxes. If you use a PO Box as your delivery address, we will contact you requesting a residential or business address.
We offer 30-day returns, for if you are dissatisfied with your purchase or otherwise do not need the item. However, please ensure that your items retain their original packaging. We will organise a return label for you, but as according to our refund and return policy, the label will need to be paid by the sender.
On our website, we also have a Shipping Calculator, which will generate the best possible rate for your postcode. Choose the lowest rate and we will get your items to you at that price.
Shipping is calculated at a fixed rate according to the weight of the items. This can range from $37.50 to $270.
You will be able to see the shipping options and rates at the checkout page.
Shipments to anywhere in Melbourne are eligible for free delivery, within a 100km radius.
We work with a range of couriers and road transport companies to get your items to you for the lowest price, depending on the size, weight and delivery address. This includes:
Click the links to find their tracking pages. If you need help in contacting the courier directly, speak to us! We can speed up enquiries with our account managers.
Our courier partners also offer pickup of items at the closest depot to you. Get in touch with us at firstname.lastname@example.org if you’d be interested in finding out more about this option.
We’re located at 12/14 Burgess Road, Bayswater North, Victoria.
To arrange pick up from our warehouse simply select the ‘Pick Up’ option at checkout. Our team will get in touch with you to schedule a pickup time that works for you.
Our warehouse operates by appointment so please send us an email or give us a call if you are intending to come by.
Phone: 03 9793 8105
Change of Delivery Address
We can change the address of the delivery at any time before the order has been dispatched. If you contact us after the dispatch time, you may incur some extra fees.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
For all customer service inquiries, please email us at email@example.com.