Warranty & Returns

 

At Rug and Rig Fitness, we understand that even the best fitness equipment can encounter issues from time to time. However, we are here to help you overcome any obstacles and get back to your workouts as quickly as possible. Our commitment to excellent customer service means that we are always ready to assist you in resolving any problems you may encounter with your fitness gear.

One of the key aspects of our customer service is maintaining a comprehensive stock of most of our in-house products. This ensures that we can quickly provide you with any replacement parts or accessories you may need. In the rare event that we don't have the specific product you require, we are more than willing to go the extra mile and order it for you. Our goal is to minimize any inconvenience and make the process as seamless as possible.

When it comes to assembling your fitness equipment, we provide detailed instructions, manuals, and guidelines to help you easily put together your gear. Following these instructions carefully will ensure that your equipment is assembled correctly and ready for use. Proper assembly is crucial for both your safety and the optimal performance of the equipment.

Regular maintenance is essential for the longevity of your fitness equipment and to maintain the validity of your warranty. We recommend following the maintenance guidelines provided in the Instructions Manual. These guidelines will help you keep your equipment in top condition, ensuring its long-lasting performance.

If you encounter any issues or have questions about troubleshooting your fitness equipment, our team of experts is here to assist you. Simply reach out to us at support@rugrigfitness.com.au, and we will provide you with the necessary guidance to resolve the problem. Our knowledgeable staff can help diagnose the issue and provide step-by-step instructions to fix it.

Remember, proper equipment maintenance and timely troubleshooting are key to ensuring the longevity and optimal performance of your fitness gear. By following the provided Instructions Manual and reaching out to our expert team when needed, you can continue to enjoy your workouts without any interruptions.

Returns

We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.

In the event that you have changed your mind about the item, to be eligible for a return, it must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. This includes manuals, smaller accessories, and their containers.

To start a return request, or if you have any queries about returns, contact us at support@rugrigfitness.com.au.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send the package. Return shipping costs are not included in the refund.

Please note that items sent back to us without first requesting a return will not be accepted. If the item is damaged upon return, we reserve the right to reject a refund.

Warranty

We are highly committed to every customer. We stand behind our products and customers. Our ultimate goal is to satisfy each and every customer from the moment you purchase our products throughout their lifetime.

All our items come with a one-year manufacturer's warranty.

Please email us at support@rugrigfitness.com.au with the below information for us to process your warranty as easily and quickly as possible.

Full Name:

Order Number:

Mobile

Address: 

Purchase Date

Upon receiving, please inspect the items, and if you observe any defects or damages, it will assist the warranty process if there are images provided. Contact us immediately at support@rugrigfitness.com.au if you have any concerns.

If there is a minor fault, we aim to replace the item within 45 days, upon approval of the warranty.

For major faults, we will consider how to proceed based on the situation.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have in its original condition, and once the return is accepted, make a separate purchase for the new item. Return shipping is not included.

Refunds

We have a 30-day take-it-or leave it refund policy. If you are not happy with your purchase, please notify us as early as you can to ensure a faster process of your refund.

We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions regarding our return and refund policy, please contact us at support@rugrigfitness.com.au.