Customer Q & A

1. I have added some dumbbells to my cart but when I go to checkout, it says, "Free Shipping. Is free shipping only available for certain items/locations?

We ship free within Melbourne

2. Do I need a code to remove the $10 shipping fee?

Please try code ‘SHIPFREE’

3. How long it takes to deliver to Melbourne, Moonee Ponds, 3039?

We usually ship within a day to suburbs in Melbourne

4. Are you located in VIC?

Yes we are

5. Do you guys have any student discount codes as well?

The prices are standard. 

6. Hi, would you be able to deliver these to Berwick?

Yes we can deliver to Berwick

7. Hi I'm interested in Olympic plates can you send me the code, please? can I get a code for free delivery?

Hi there Code for free shipping please use SHIPFREE

8. Do I collect from the office or will they deliver to my place?

We can deliver them to you. No problem

9. What would be the delivery cost/ time frame to Kew?

That would depend upon your location.

10. I'm looking for a barbell, not Olympic length, shorter. Do you have them?

We currently have only the Olympic Barbells

11. What's the delivery ETA to Qld?

Hi there! It would take around 3-4 days

12. What can you do to prove I will receive the product? Is this a scam

We are serious business. We understand you may have reservations. I suggest you refer to our Instagram page, Facebook, and website reviews for feedback from other customers.

13. Why it’s not allowing me to put a date or address in?

Can you confirm what page you're on? If you scroll to the bottom of the page, you will see a button "CHECK OUT" which will take you to the portal. The cart page simply allows you to view your items and calculate shipping before heading to the checkout. I hope this helps!

14. How do I find out when my order will arrive?

You will be notified via email once the dispatch is done with the tracking details, and you can check the tracking.

15. When do you expect my order to be delivered?

You can expect the items to be delivered within 5 business days.

16. Should I purchase them online and come pick them up? what days are you open?

Sure you can: our warehouse guy gets there around 9 am and he is there till around 2.30 pm

17. hi is it possible to receive the 10% discount?

Please use WELCOME10

18. I can't see anywhere to put this code.

Let me help. At the checkout point, you will have the option to enter a code. Do let me know if you need any further assistance.

19. where are the racks made?

They are designed here and made in China.

20. what does sign-off mean? Sorry, it´s not clear to me a note to assist with carrying upstairs.

We can make it to sign off at delivery which means they can't leave things without handing them out.

21. Hi, I’ve tried ordering the 20kg dumbbell set with the CODE50 discount but it won’t work. Any chance you can assist me?

Sure thing. Do you know what error you get? Remember minimum order should be $350